Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
opulent decor
central location
pricing
room discrepancy
8.0/10
Great
Rooms
7.9
Location
8.7
Service
8.6
Dining
7.9
Guest reviews
8.0/10
based on 9 reviews
8.8
8.8/10 based on 1145 reviews
Steve
United Kingdom,
May
2024
8.6/10
The hotel exuded elegance with its opulent decor and grand common areas, although the room assigned to me did not match the website's portrayal, and the cost per night was on the higher side. The service was top-notch, impressively accommodating, and professional. The central location made exploring Salzburg a breeze, offering glimpses of iconic landmarks from the windows. The dining experience in the beautiful room with chandeliers was delightful, setting high expectations. However, the pricing was a bit disappointing in some aspects.
Rooms
8.0
The room was opulently decorated with fine chandeliers, and the reflections of the dining area on the ceiling were spectacular.
Service
9.0
The service was excellent across the board, very obliging, and extremely accommodating and friendly.
Location
10.0
The hotel's central location on a picturesque square near the historical center and Salzach River was fantastic, allowing easy exploration on foot.
Dining
7.0
The dining experience in the beautiful room with chandeliers was great and very tasty, setting high expectations for subsequent places, despite being a bit disappointing in some aspects.
Facilities
9.0
The hotel offers a range of facilities ensuring a comfortable stay for guests.
opulent decor
pricing
James
United Kingdom,
March
2024
9.4/10
Stepping into this grand, old hotel feels like entering a world of elegance and luxury. The rooms are spectacular with rich, dark colors like red, spacious, and quiet. The service is friendly, professional, and incredibly helpful, making every guest feel special. The location is excellent, just beside the Mirabell Garden, and within walking distance to the old town. The dining experience offers lots of choices and fabulous delicacies. The facilities are top-notch, ensuring a truly comfortable stay with all amenities at hand.
Rooms
9.0
The rooms are spectacular with rich, dark colors like red, spacious, and quiet.
Service
10.0
The service is friendly, professional, and incredibly helpful. The staff arranged a countryside tour within a quarter of an hour notice!
Location
10.0
The location is excellent, just beside the Mirabell Garden and in walking distance to the old town.
Dining
9.0
The dining experience offers lots of choices and fabulous delicacies.
Facilities
9.0
The facilities are top-notch, ensuring a truly comfortable stay with all amenities at hand.
Harold
United Kingdom,
February
2024
7.2/10
I had a mixed experience at this hotel. The rooms were extremely small but impeccably renovated with good air conditioning called 'the View'. The service varied from wasting time to very helpful and friendly assistance. The location was perfect for exploring the city by foot, although the value was not as high as some competitors. The dining quality ranged from excellent to disappointing, and the facilities met my expectations.
Rooms
7.0
The room, although very small, was beautifully renovated and extremely comfortable, with good air conditioning.
Service
6.0
The service was a mix of delays and friendly help, with the breakfast crew being particularly welcoming.
Location
8.0
The location was great for walking to key sights and accessing public transport, though not the best value compared to other options.
Dining
7.0
The dining experience was inconsistent, ranging from excellent quality to below expectations.
Facilities
8.0
The facilities met the standard expectations for a hotel of this caliber.
David
United States,
December
2023
8.6/10
My stay at the hotel was lovely! The rooms were spacious and clean, so much so that we decided to extend our stay for one more day. While they were very clean, they did show a bit of wear and tear. The room was incredibly comfortable, nicely decorated, and offered a lovely view of the castle and mountain.
Rooms
8.0
The rooms were spacious and clean, making our stay quite enjoyable with a nice view of the castle and mountain.
Service
9.0
The service at the hotel was top-notch! The staff were welcoming and friendly, suggesting great places for us to visit and even helping us book activities. However, there was one incident where we felt a bit ignored upon our return one afternoon.
Location
9.0
The hotel's location was wonderful, allowing easy access to the Old Town and within walking distance to cool bars and restaurants. Plus, having a bus stop nearby made exploring the city a breeze!
Dining
8.0
The dining experience at the hotel was superb. The breakfast spread was delicious with a variety of options like scrambled eggs, crispy bacon, sausages, and more.
Facilities
9.0
The hotel's facilities were great, offering everything we needed for a comfortable stay.
Benjamin
United Kingdom,
November
2023
7.4/10
My stay at the hotel was a mix of positives and negatives. The room, though not exactly as expected from the pictures, was spacious and well-equipped. The service was top-notch despite minor hiccups. The location was excellent, offering easy access to key attractions but lacking in width. Dining was a bit overwhelming due to morning rush, contrasting with the fantastic quality. Overall, a place with potential but room for improvement.
Rooms
7.0
The room was large and had everything we needed, but not as depicted in the pictures. The twin beds were joined without an underlayer.
Service
7.0
The service was a mix - rude with minor errors, yet exceptional and well-informed about local offerings.
Location
8.0
The location was great, providing easy access to Salzburg attractions, although small in width.
Dining
8.0
The dining experience, although chaotic and busy, was fantastic in terms of quality.
Facilities
7.0
The facilities were adequate, offering necessary services for a comfortable stay.
Thomas
United Kingdom,
October
2023
8.4/10
The hotel boasts beautiful rooms with chandeliers and plenty of mirrors, though on the smaller side, they are impeccable and stylish. The bathroom, while still nice, is noticeably smaller compared to cheaper double rooms. The service is exceptionally helpful and professional, making it a great choice for those who value a good price/performance ratio. The location is excellent, providing easy access to both sides of the river and comfortable walks, but some areas have a stale smell of cigarettes. The dining experience is top-notch with a wide selection of fresh food served in a lovely setting.
Rooms
8.0
The rooms with chandeliers and mirrors were beautiful but small with limited storage space.
Service
9.0
The staff was very friendly and professional, ensuring a pleasant stay.
Location
8.0
The location is excellent for exploring both sides of the river and enjoying comfortable walks, although some areas have a smell of cigarettes.
Dining
9.0
The dining experience was excellent, offering a wide selection of fresh food served in a beautiful room.
Facilities
8.0
The hotel offers a range of facilities to enhance guests' stay.
Stuart
United States,
July
2023
8.0/10
I absolutely loved my stay at the hotel! The rooms were perfect, combining charming decor with a high-quality level of comfort. However, they were a bit small, in a very European way. While the room was large with traditional furniture and a very comfortable sitting area, the noise from outside, like bells, drunk people from the bars, and constant traffic, was a downside even though the double windows helped to minimize it. The service was top-notch with nice, friendly staff and a great service mindset, although the meal service could be improved by serving vegetables with the main course. The location was perfect for me, offering a peaceful yet convenient stay, right around the corner from various attractions. The dining experience was generally good, but it seemed a bit chaotic in the morning due to busy tour groups needing to be fed before checking out. Unfortunately, there were no fresh juices available. Overall, a fantastic hotel with a few minor drawbacks.
Rooms
8.0
The rooms were a perfect blend of charm and high quality.
Service
9.0
The staff was nice, friendly, and had a great service mindset.
Location
9.0
The location was great for walking to many places and keeping it peaceful yet convenient.
Dining
7.0
The dining was mostly good, but could improve with more organization during busy times.
Facilities
7.0
The facilities were decent overall.
Jackson
United States,
July
2023
8.8/10
The hotel offers intimate and supremely comfortable rooms, beautifully decorated in classic baroque style. Despite the smaller bathroom size compared to cheaper rooms, the ambiance made us order nightcaps just to stay a bit longer. The professional and friendly service enhanced our experience.
Rooms
9.0
The rooms are intimate and supremely comfortable, beautifully decorated in classic baroque style.
Service
9.0
The service was incredibly professional, helpful, and friendly.
Location
8.0
The location is great, with a bus stop nearby, convenient for visiting local sites, and close to the Mirabell Palace/Garden.
Dining
9.0
The dining experience was amazing with a wide selection of good, fresh food and an attentive staff.
Facilities
9.0
The hotel offers a variety of services including room service, laundry, and tours/ticket assistance.
Donald
United Kingdom,
May
2023
7.8/10
The hotel had a lovely ambiance with chandeliers and plenty of mirrors in the rooms, but the twin bed setup without an underlayer created a slight discomfort. The service was top-notch, with helpful staff and a convenient location near the river and old town. The dining options were satisfying but somewhat limited. Overall, a comfortable stay with a few minor drawbacks.
Rooms
7.0
The rooms were elegantly decorated with chandeliers and mirrors, but the twin bed setup without an underlayer was slightly inconvenient.
Service
9.0
The service was excellent with friendly and helpful staff, offering a range of amenities including room service and car hire.
Location
8.0
The hotel's location was convenient, providing easy access to the old town across the river and near key attractions like the Mirabelle palace.
Dining
7.0
The dining experience offered a good selection of food but was slightly limited, catering adequately to vegetarian diets.
Facilities
The hotel provided a range of facilities and services, ensuring a comfortable and convenient stay for guests.
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